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Reservations Representatives sell American Airlines service to prospective customers by answering incoming calls and assisting customers in reaching satisfactory solutions to their needs.
Maintains company standards concerning quality and quantity of work to ensure maximum sales effectiveness and standards of efficient, accurate and courteous service.
They apply sales techniques while providing schedules, fare and flight information to our customers in a manner that meets the standards of high customer service as outlined in the basic training and normal call guidelines.
In addition, the Reservations Representative will respond to callers inquiries in our non-airline related ventures, as call volume dictates.
The operation of the computer terminal and the standard PC keyboard is required.
All functions are performed within certain time constraints that are based on the average work times of fellow employees
Excellent communication skills and telephone sales techniques.
This position requires strong interpersonal skills as well as ability to work under pressure with a professional attitude.
PC proficiency (excel/ word/ ppt).
Good administrative skills, including filing, organizing, writing, etc.
Must be able to read, write, fluently speak and understand English and native language.
High school diploma.
Ability to work a variety of shifts (24/7) assigned by seniority according to operational needs. The operation includes weekends, holidays and overtime as required.