Concierge Ejecutivo

To successfully manage & grow the relationship with a portfolio of High Value customers by handling all Travel, Card & Lifestyle aspects of the service.
• To pro-actively maintain regular contact with customers both by calls and e-mails, and to use detailed knowledge of customer’s lifestyle choices to offer relevant value added propositions.
• To provide outstanding relationship management to the satisfaction of all customers & to a higher level than that of our competitors.
• To complete travel & lifestyle reservations, at the point of contact where possible, in an accurate & efficient manner.
• To significantly contribute to revenue optimization by proactively building customer engagement through outstanding service in order to construct loyalty brand.