Descripción del empleo
SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary!
What you’ll do
We are looking for an experienced Housekeeping Supervisor to join the pre-opening team at SLS Barcelona. Under the guidance of the Housekeeping Manager, you will be responsible for supervising the overall operation of the housekeeping department.
- Ensure all departmental service standards and sequences of service are being upheld.
- Work collaboratively with all housekeeping partners on a day-to-day basis.
- Maintain a close relationship with the Front Office and Engineering Team.
- Ensure guest satisfaction - address guest issues as they arise and provide prompt correspondence if necessary.
- Maintain proper inventory levels, managing cost per room for supplies.
- Support in managing day-to-day staffing requirements, plan, assign work and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
- Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements.
- Support in handling complaints and special requests and needs of the guests, VIPs and repeat visitors to achieve complete guest satisfaction.
- Ensure staff is properly trained and has the tools and equipment to carry out job duties.
- Promote teamwork and quality service through daily communication and coordination with other department managers.
- May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.
- Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure
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