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Specialist Reservations Sales Social Media

domainIntercontinental Hotels Group

placeBenito Juárez, Ciudad de México


Descripción de la oferta

Chat Team
Provide an industry-leading reservation solution and one or more language for all contacts
Embrace the global and cultural diversity of our guest and business needs.
Consistently meet or exceed defined performance expectations as set by management despite difficulties or obstacles.
Inspire loyalty through personalized and efficient service driven by the guest’s needs.
Uses creativity to proactively find solutions to drive results; takes accountability and listens to ideas and feedback of others.
Manage time effectively (including adherence to assigned schedule, attendance, break time compliance etc.)

What we offer
In return, we'll give you a competitive financial and benefits package which includes healthcare support, dental, life insurance, savings fund, grocery store allowance. Hotel discounts worldwide are available as well as access to a wide variety of discount schemes and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.


Titulación mínima: Preparatoria
Experiencia: No requerida
Categoría profesional: Empleado
Residencia: México
Idioma imprescindible: Inglés - Intermedio

Requirements include a High school diploma and previous call center experience in a sales capacity, or Hotel/Travel Industry reservations desirable, but not essential. You must be able to work within a rotating roster of shift work that includes evenings and weekends. Strong interpersonal and customer service skills, excellent verbal and written communication skills, working knowledge of Microsoft Word and Excel is required. Spanish advance level, English 80%. Legal authorization to work in Mexico is a must.
Strong customer service and sales skills, with the ability to balance sales with service;

Social intelligence – empathy, self awareness, cultural sensitivity

Ability to customize generic information;

Strong web-based navigation skills;

Ability to embrace technological and organizational changes;

Embrace evolving call and contact types, adopt new tools and processes;

Efficient and accurate data capture

Ability to use tools and resources to represent the geographical needs of the customer.

Are able to comprehend & respond to all customer queries (through Chat) with Immediate resolution (Real Time) to ensure customer satisfaction

Show a high attention to detail

Demonstrate the ability to recognize tone and mood of customer through written communication

Are adept at navigating between 2-3 conversations at the same time and type between 40-50 words per minute

Último inscrito: Hace 4 días

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